You can email or call in your request for a return for refund within 7 days of the delivery date to CustomerService@mycamila.com or 877.422.6452. Once approved, you will be provided a Return Merchandise Authorization (RMA) via email or Fax.

Return Policies:

• RMA numbers are valid for 30 days after issuance.
• Clearly mark the outside of the box with your RMA number.
• One RMA number will be issued per order. Items from different orders need separate return authorizations.
• When returning products, we strongly recommend the use of a carrier that can track packages with insurance. MyCamila.com will not be responsible for any damage or lost items due to shipping.
• All return(s) must be unwashed, unworn and returned in “as new” condition in the original packaging and include all Merchandise Tags and marketing materials.
• MyCamila.com reserves the right to refuse service that would void the return policy.

• Please allow 2 to 7 business days to process your returns.

We will not accept returns on certain items and circumstances including:

• Any request for a return after the 7 day grace period.
• MyCamila.com will not accept returns without prior authorization or an RMA number.
• Any item that is not in original condition, physically damaged, Packaging that is physically damaged or missing anything.
• For the health and safety of our employees and customers, no returns of worn items will be accepted. No Exceptions.
• We do not offer refunds on intimate garments containing an open or closed crotch (panties, thongs, bodysuits, teddies, g-strings, etc.).
• We will only issue a return on intimate garments containing an open or closed crotch (panties, thongs, bodysuits, teddies, g-strings, etc.) if there is a manufacturing defect.
• We will not accept a return on item(s) sold as a set if a piece in the set contains a bottom with an open or closed crotch (Babydoll/Panty, swimwear sets, Etc.).
• All Clearance products purchased from MyCamila.com are not returnable unless there is a manufactures defect.
• MyCamila.com will reject the entire return or may choose to impose additional charges against the customer for replacement of any missing parts or components. The same policy applies if the product has rips, tears or excessive wear.

Return Shipping Cost:
In order to keep our prices low and competitive we are unable to issue refunds for return postage. Customers are responsible for all costs incurred in returning products to MyCamila.com and accept all risk of loss for the product being returned.

Exchange Fees:
A 15% restocking fee will be applied to all exchanged items if the reason for the exchange is due to customer error. For example, ordering the wrong size, color or item. Additional shipping charges will be applied for additional shipments. Please allow 2-7 business days to process your exchange if we have stock.

Order Discrepancies:

All order discrepancies must be reported to MyCamila.com within 3 days of the delivery date to CustomerService@mycamila.com or by calling our call center at 877.422.6452.  A replacement or refund will be issued at our discretion.

Canceled orders or addressing errors:
Orders can be canceled before they are shipped.  Once an order is shipped it can not be canceled. For any refused package or any returns to MyCamila.com due to incorrect addressing, action, inaction or absence of the recipient, we will refund the amount of your purchase onto the original form of payment, less a 15% restocking fee and shipping charges.  

For further assistance or questions, please E-mail CustomerService@mycamila.com or call us at (877) 4 C A M I L A.

 This policy is subject change. It was last updated on April 11, 2009.